Refund policy

Returns & Refunds

Because our products are food-based and perishable, we are unable to accept returns or offer refunds for change of mind. This is to maintain the highest standards of quality, safety, and hygiene for all of our customers.

We kindly ask that you choose your products thoughtfully and reach out if you have any questions before purchasing - we’re always here to help you make an informed choice.

 

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us at hello@restorerituals.com within 7 days of receiving your parcel. Be sure to include your order number and a photo of the issue so we can review and make it right. Where appropriate, we may offer a refund, replacement, or store credit.

Changes or Cancellations

Once your order is placed, we begin processing it quickly - which means we’re often unable to make changes or cancel. If you need help, email us as soon as possible and we’ll do our best to accommodate, depending on whether your order has already been packed or shipped.

 

We're Here to Support You

Restore Rituals is a small, intentional business, and we appreciate your understanding and support of our policies. We want you to love your experience with us - so if something isn’t right, please get in touch. We will always treat your concerns with compassion and care.